FAQ's

To accept debit and credit payments you’ll need a FTSZL POS appication. You will need:

Now, you can accept not just cash but also debit/credit cards from your customers. Mobile Wallet, QR Pay, and NFC payments are also in the pipeline for FTSZL We will inform you on the developments from time to time.

For enabling your debit/credit card acceptance through FTSZL POS/Retail Merchant Discount Rate implemented by the NFS will apply. For more info, please contact our Customer Care team

You need to be over age 18 to create a FTSZL POS/Retail Account. For security and regulatory compliance purposes, you also need to undergo an identity check and have a legitimate business in the country

If a customer was dissatisfied with a purchase they made from you, they may contact their card issuer to initiate a chargeback.

A chargeback happens when a customer has contacted their card issuer with a complaint relating to a charge they have incurred. The customer’s card issuer will decide whether a chargeback should be issued.

If the card issuer issues a chargeback, FTSZL must process it and return the full amount of the funds to the customer’s card issuer.

If you believe that a chargeback has been issued unfairly and would like to dispute it, please contact customer support at info@ftszl.com

To enroll with our FTSZL POS services, please follow this procedure:

Visit the nearest Partner Bank for FTSZL Merchant Service enrollment and bring the following documents:

Copy of Incorporation / Registration Certificate

Copy of MOA & AOA (Sign all the pages)

Copy of Organization PAN Card

Original Copy of Bank Statement

Communication Address Proof (Electricity Bill/Telephone Bill/Rent Agreement)

Identity & Address Proof (NRC /Passport) All Directors/partner/proprietors/LLP

Passport Size Photographs (All Directors/partner/proprietors/LLP)
Copy of Business Registration Certificate (S&E / ST / VAT)

Copy of Partnership Deed / Trust Deed / LLP Agreement Containing list of Partners/Signatory

TPIN Certificate
If you have a bank account with our Partner Bank, you can directly fill out the FTSZL Merchant Enrollment form.

If you do not have a bank account with our Partner Bank, you will need to open a bank account with them first. Then, fill out the FTSZL Merchant Enrollment form and submit to the FTSZL team representative.

After successful identity check and bank approval, you will receive an e-mail/SMS confirmation for your Merchant ID, FTSZL Merchant Portal and FTSZL POS/Retail application login details.

You need to be over age 18 to create a FTSZL POS/RetaiS. For security and regulatory compliance purposes, you also need to undergo an identity check and have a legitimate business in the country.

All Zambian bank cards that are connected to the following National Payment Switch card schemes:

VISA
MasterCard

You can ask for password reset by clicking “Forgot Password?” button at the login page of FTSZL Merchant Portal

Our Customer Care team can be reached via: info@ftszl.com

You can create a FTSZL POS/Retail account through web interface at ftszl.com

Launch the FTSZL Payment website on your phone or direct to your browser to www.ftszl.com and select “Merchant Sign Up”. Or call us

You will then download and fill up the FTSZL Merchant Service Enrollment Form.

If you have a bank account with our Partner Bank, you can directly fill out the FTSZL Merchant Service Enrollment Form and submit to the FTSZL Team representative.

If you do not have a bank account with our Partner Bank, you will need to open a bank account with them first. Then, fill out the FTSZL Merchant Service Enrollment Form and submit to the FTSZL team representative.

After successful identity check and bank approval, you will receive an e-mail/SMS confirmation for your Merchant ID, FTSZL Merchant Portal and Application login details.

You need to be over age 18 to create a FTSZL POS/Retail Account. For security and regulatory compliance purposes, you also need to undergo an identity check and have a legitimate business in the country